Warranty Policy
1-Year Warranty
Products purchased directly through our official online store are covered by a warranty from the original purchase date. This warranty does not affect any statutory warranty or consumer protection rights that may apply under the laws of your country or region.
The warranty applies to the original purchaser and is not transferable.
Warranty Period
- Wireless CarPlay / Android Auto adapters (including U2Air, Mini Cube, Mini NOVA, Mini Pico and similar products): 12 months.
- AI Box / multimedia adapters (including OttoAibox P3, P3 Pro, E2, i3 and Play2Video series): 12 months.
- Dash cameras and 2-in-1 devices (including OttoSafe Cam and Cabin Care): 12 months.
- Portable screens and displays (including Ottoscreen AI and ScreenFlow): 12 months.
- HDMI multimedia adapters (including Car TV Mate Pro / Max and Mirror Touch): 12 months.
- Accessories (including cables, mounts and remote controls): 6 months.
Quality-Related Warranty Claims
Quality-related defects in products purchased directly through our official online store may be covered under the applicable warranty.
Our warranty generally applies in the country or region where the product was originally purchased. If the product is taken outside the original country or region of purchase, warranty service may be subject to additional limitations.
Warranty Solutions
For an approved quality-related warranty claim, we may provide one or more of the following solutions depending on the circumstances:
- Provide replacement parts
- Repair the product where repair service is available
- Replace the product with a refurbished unit, where available
- Provide a replacement unit
Replacement products or parts remain covered for the remaining warranty period of the original product. If a full refund is issued, the warranty for that product will end.
Proof of Purchase
Reasonable proof of purchase is required for warranty claims. Depending on the circumstances, we may request one or more of the following:
- An order number from our official online store
- A sales invoice
- An order receipt or order details
More than one form of proof may be required when necessary to verify the purchase.
Warranty Claim Process
To help us evaluate a warranty claim, you may be asked to provide:
- Proof of purchase
- Details of troubleshooting steps already completed
- The product serial number, where applicable
- Photos or videos showing the reported issue
- The product itself for inspection, where necessary
We may carry out reasonable troubleshooting and inspection to help determine the cause of the reported issue.
Warranty Claim Period
Warranty claims must be submitted within the applicable warranty period. Once a valid warranty claim has been submitted, the claim will remain eligible for processing for the longer of the remaining original warranty period or 30 days from the date the claim was submitted.
What Is Not Covered
The warranty does not cover:
- Products without sufficient proof of purchase
- Products purchased from third-party distributors or retailers
- Products lost or stolen after confirmed delivery
- Products outside the applicable warranty period
- Non-quality-related issues arising more than 30 days after purchase
- Free gifts and samples
- Damage caused by unauthorized third-party repairs
- Damage caused by external factors
- Damage caused by misuse, including but not limited to drops, extreme temperatures, water exposure, improper installation, or improper operation
- Products purchased from unauthorized sellers or unlawful sources
- Normal wear and tear after use that does not affect product functionality, such as scratches, paint fading, or other cosmetic wear
- Damage caused by unauthorized modifications or repairs
- Issues caused by third-party accessories or incompatible vehicle systems
- Damage caused by natural disasters, including flooding or lightning
Contact Us
Email: support03@ottocast.com