Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Notice Regarding Shipping to Canada

Effective December 1st, all orders shipped to Canada may experience significant delays due to uncontrollable factors such as severe weather conditions and labor strikes.

To ensure faster delivery, all shipments will now be sent via DHL. Please note that this shipping method may incur customs duties, and customers are responsible for assisting with customs clearance and covering any associated fees.

Processing Time

Before the shipping, please allow us 1-2 business days for processing your order, timing depends on the actual situation(Public Holidays/Weekends excluded)
Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

Standard Shipping Time（Estimate）

We offer standard shipping for all orders with a fee of $5.99.
10-15 days (According to different countries, the transportation time is different)

Premium Shipping Fee

If you choose to use the express delivery method, we need to charge a shipping fee of $40. We will use DHL/FedEx for delivery. The arrival time depends on the shipping company. It usually takes about 5-10 days
Shipping costs are subject to the display on the checkout page.
Note: since the logistics is undertaken by FedEx/DHL, the update of the logistics information will be delayed for 3-4 days. Please wait patiently. If the tracking number comes out, we will send it to you by email as soon as possible.

Expedited Shipping Fee

We charge a expedited shipping fee of $10 for priority shipping.
8-14 days (According to different countries, the transportation time is different).
We will give priority to shipping orders using the basic shipping logistics , which will reduce the time by 1-2 days compared to the free shipping logistics.

Track your parcel

We recommend that you register an account on our website to keep track of your order.
Parcel Tracking Site: https://www.17track.net/en. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)
Friendly Reminder: If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier. We are not responsible for the incorrect address entered by you as the customer.A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 10% of the total charge per item.

Taxes and Duties

Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country. Legally these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.
Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average is between 3% and 9%. We have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.
For orders shipped to Europe, we will cover all customs duties.
If you have any questions, please CONTACT US

Delivery Guarantee

If you have purchased a Delivery Guarantee, please learn more through the link Learn More About Seel Shipping Protection.

This service is provided by a third party, and all claims services are performed by insurance providers. Upon purchasing the Delivery Guarantee, you will receive a notification email containing the claim entry and protection details. Additionally, you can log in to the following website to apply for a claim: resolve.seel.com.